At a community center in Santa Monica, a group of seniors is getting hands-on with artificial intelligence – not on a laptop or smartphone, but over a traditional phone call. “AI is the most ...

The network-based assistant will automatically screen calls from unknown numbers. The network-based assistant will automatically screen calls from unknown numbers. is a news writer who covers the ...

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

AT&T's digital receptionist will use AI to screen your calls. The goal is to determine if a call is legitimate or spam. The feature will roll out this year as a test for select AT&T customers. How ...