Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

Patient experience, customer service, patient satisfaction scores and value-based performance are now part of hospitals' and healthcare providers' everyday vocabulary. Value-based care is pushing ...

The volume of calls to hospital call centers has led to an industrialized approach thereby sacrificing the human touch and personal connection between doctors and patients. Ironically, artificial ...