Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

BURLINGTON, Ontario--(BUSINESS WIRE)--Pink Elephant is pleased to announce it has added five ITIL® 4 practices to its industry-endorsed PinkVERIFY™ ITSM tool assessment service. Since 1998, PinkVERIFY ...

The most recent version, ITIL 4, has been developed to fulfil the needs of IT administrators while incorporating more modern methods of IT administration. Therefore, it addresses cloud computing, ...

SCHAUMBURG, Ill.--(BUSINESS WIRE)--Enterprises adopting frameworks to create value for their stakeholders often believe that they need to select just one to implement. A new white paper from AXELOS ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

Transforming sluggish, manual processes using digital tools and technologies is a key goal for just about every private enterprise and public sector agency across Australia. Organisations that can ...

The ITIL framework – the acronym being retained from its former description of Information Technology Infrastructure Library – is focused on aligning IT services with the needs of businesses, ...

IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating and ...

GUEST OPINION: In this digital era, it is impossible to think of a business without technology. Even a small grocery store owner uses technology to carry out the smallest of tasks related to ...

Five new ITIL 4 practices introduced with more to come soon! BURLINGTON, Ontario — Pink Elephant is pleased to announce it has added five ITIL® 4 practices to its industry-endorsed PinkVERIFY™ ITSM ...