Innovation often comes from outside an organization. Why? “Outsiders” have fresh eyes and are not undoing something from the inside. As discussed last week, people are comfortable with things staying ...

Most CEOs say they believe in continuous improvement. Very few actually have time to do it. Here is the uncomfortable truth: ...

Building agility into your team’s approaches can help your organization adapt to fast-changing conditions from within or even external ones. A key part of this that has benefited many of my consulting ...

“A bad system will beat a good person every time.” Does that quote ring a bell? How about: “It is not enough to do your best; you must know what to do, and then do your best” or “Without data, you're ...

Connected devices, wearables, cloud computing, sensors, machine learning and algorithms are all capabilities and technologies transforming business and society. These are the core components enabling ...

On the face of it, standardization and improvement may be viewed as extreme opposites. We look at the benefits of standardization. Some standardization benefits are specific to lean. Breaking down ...