Recorded Webinar: Foundations for Front Desk
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Earn a Diploma in Customer Service with this free online course
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In the simulated Front Office role play, two students participate in the roles of a receptionist and a guest making a room reservation at a hotel reception counter. The receptionist assumes the responsibility of professionally welcoming and assisting the guest throughout the reservation process. The guest, in turn, presents themselves with an intention to secure accommodations, providing essential details such as their personal information, preferred dates of stay, room preferences, and any addi
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